Account Manager
The Account Manager serves as the primary liaison between kglobal teams and clients. They are passionate about creating positive experiences for our clients, keeping account teams on track, and ensuring accounts stay financially healthy. They are responsible for determining the clients’ needs and ensuring kglobal delivers on them.
The Account Manager builds client relationships to retain and grow current accounts and attract new ones. They serve as the project manager and work diligently to deliver on time and within scope and budget. When necessary, this account manager is not afraid to make calculated, proactive shifts to accommodate changes in landscape or scope.
This role reports to the Senior Account Director, and will work with leadership to continually advance kglobal’s account management approach using creativity and industry best practices. This person is a natural problem solver who thrives off building relationships and can’t live without a planner.
DUTIES/RESPONSIBILITIES:
Support kglobal business development efforts by working in coordination with the BD team to:
Establish level of effort for new bids
Align pricing with team structure
Develop management approach
Maintain a repository of staff bios, case studies, and project collateral
Create contract terms that are aligned with company protocol
Manage and foster strong client relationships and account team relationships
Handle client communications and respond thoughtfully, strategically and in a timely manner, triaging communications as necessary
Determine client needs, communicate those needs to the account team, and reassess scope of work as needed
Manage account team, consultants, and vendors to successfully complete listed goals and deliverables as outlined in the scope of the work
Anticipate problems, assess and mitigate risks and proactively provide solutions
Prepare client and team meeting agendas; lead client and team meetings
Proactively identify inefficiencies in daily account operations and implement improvements
Manage account budgets, including total contract value, consultant and other direct costs and expenses, and complete monthly financial report
Lead Client Onboarding process
Develop and deliver client reports as needed
Onboard, mentor, and train new team members to accounts
Process invoices and ensure invoices are paid within target DSO
Identify new opportunities on accounts and work with senior members of the team to expand current scope
QUALIFICATIONS:
3-6 years of relevant account management experience
Knowledge and understanding of content marketing, communications, or PR
Experience managing large-scale accounts (budgets of $1million+)
Ability to lead complex, fast-paced accounts with poise and superb organization
Experience managing multiple teams, including account teams, consultants and vendors to successfully complete listed goals and deliverables
Strong executive presence and communications style
Exceptional attention to detail, time management, and ability to manage competing priorities
Outside-of-the-box, creative thinker, and problem solver
ABOUT KGLOBAL
kglobal is a full service strategic, communications, creative and crisis firm based in Washington D.C. with clients that span government agencies to trade associations to commercial brands. Our team works with organizations, both public and private, to enhance their capabilities, identify new markets, protect their reputation and generate demand. This fusion of expertise and talent from 60+ employees results in unexpected solutions, thought-provoking campaigns and superior outcomes. When you’re wired to think differently, the possibilities are endless.
kglobal is an equal opportunity/affirmative action employer. Qualified applicants are considered for employment without regard to age, race, national origin, sexual orientation, gender, gender identity and expression, disability, veteran status, or any other characteristic protected by law.
Please note: By clicking on the Apply Now button below you will be redirected to our parent company’s website, V2X, to apply.
